FAQs

Copy the contacts from the old phone to the SIM card > Insert the SIM card to the new phone > Copy the contacts from SIM card to the new phone.

If the contacts were copied to the SIM card or any third party before, it can be reset directly, otherwise, they cannot be reset.

• Reboot the phone and check whether have recent calls.
• Reset factory settings, but remember to back up the important files.
• If the problem remains, visit local customer service center for further check.

• Check whether SIM signal is in good condition, try other places with better network.
• Make sure SIM account has enough balance, call local communication operator to verify if they have some policy to your account.
• Change another SIM card or reassemble the SIM card and then check .
• If not ok, try to reset factory settings, but remember to back up the important files.
• Visit local customer service center for further check.

• Make sure phone is under good network signal, try other places with better network.
• Make sure the SIM account has enough balance.
• Check whether you’ve set a blacklist.
• Visit local customer service center for further check.

• Check whether the network signal is in good condition, try other places with better network.
• If problem remains, try to visit the nearest customer service center for further check.

• Make sure the phone is not on vibrate or silent mode.
• Check whether the volume has been turned on in general mode. 
• Make sure speaker is still in good condition.
• Try to reset factory settings.
• If problem remains, try to visit the nearest customer service center for further check.

• That may because of no signal ,try other places with better signal.
• SIM card loose, clean and reassemble the SIM card.
• Check whether phone has been bound up with specified service provider, try other SIM cards.
• If problem remains, try to visit local customer service center for further check.

• If you enable Blacklist feature on a particular number, you will not receive calls from that number.

• Make sure SIM signal is normal and good.
• Make sure inbox still has enough space.
• Check whether terminal configuration runs well.
• Visit the nearest customer service center for further check.

• Try to visit local customer service center for further check.

• Make sure you’re using the original charger, try other original charger to see whether problem comes from your charger.
• Check your charging port to see whether it’s get stuck by dirt or other foreign objectives.
• Charging slowly with battery, suggest change new battery.
• If nothing’s wrong with the charging or the port, then try to visit local customer service center for further check.

•  If the phone is charged using a non-original charger, the software will identify it as non-standard charger and restrict the charging current so that the phone cannot be charged to full capacity.
• Phone charging environment: Keep the phone far away from heat sources, and avoid direct sunlight.
• If problem remains, try to visit the nearest customer service center for further check.
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